Return & Refund Policy
At VUDP Herbals, your trust and wellness satisfaction are our highest commitments. We provide a transparent, customer-first policy for replacements, returns, and refunds.
7-Day Window
Report transit damage or product issues within 7 calendar days of delivery.
Free Replacement
100% free doorstep replacement dispatched immediately for damaged items.
Fast Refunds
Refunds credited directly to bank/source in 5-7 business days post inspection.
Reverse Pickup
Our courier partners arrange doorstep reverse pickup at zero additional charge.
Eligibility for Return & Replacement
We accept returns and issue replacements under the following circumstances, provided the request is raised within 7 days of delivery:
- Product delivered with broken, cracked, or leaking packaging.
- Inner safety seal compromised or missing upon unboxing.
- Incorrect item or variant delivered (mismatched with order).
- Missing items or accessories in multi-pack orders.
- Unopened and unused products in their original manufacturer packaging.
- Products that have been opened, consumed, or tampered with.
- Damages resulting from improper storage, heat exposure, or customer mishandling.
- Items returned without original batch labels, tags, outer carton, or invoice.
- Requests submitted after the 7-day post-delivery inspection window.
How to Submit a Return or Replacement Request
Returning an order at VUDP Herbals is quick and fully digital. Follow these 4 straightforward steps:
Share Photo/Video
Attach clear photographs or unboxing video displaying the transit damage or defect.
Reverse Pickup
Our logistics partner arranges pickup from your address within 24-48 business hours.
Dispatch / Refund
A fresh replacement unit is dispatched immediately, or complete refund is processed.
Refund Modes & Settlement Timelines
Once the returned item is received at our fulfillment center and verified, refunds are credited through the respective modes:
| Original Payment Method | Refund Channel | Settlement Timeline |
|---|---|---|
| Prepaid (UPI / QR Code) | Reversed to original UPI VPA / Bank | 2 to 4 Business Days |
| Debit / Credit Cards & Netbanking | Reversed to source card / bank account | 5 to 7 Business Days |
| Cash on Delivery (COD) | Direct NEFT / IMPS Bank Transfer or UPI | 3 to 5 Business Days |
| Registered Member Wallet | Instant Member Wallet Balance Credit | Immediate (Within 1 Hour) |
Order Cancellation Terms
Customers and distributors may cancel their orders at any point before dispatch directly via their customer/member dashboard or by calling our customer care desk.
Once the shipment is handed over to the courier partner, an in-transit shipment cannot be cancelled directly; however, you may refuse delivery at your doorstep, and a refund will be processed upon package return.